Gift Certificate

Can I purchase or redeem a gift certificate online?
How are gift certificates shipped?
Is there an expiration date on the certificate?
Can I add onto the balance of an existing gift certificate?
Can a gift certificate be exchanged for cash?
What if I lose a gift certificate or would like to know my balance?
Are Online gift certificates interchangeable with the Café/Retail Store?

Ordering

What forms of payment are accepted for online purchases?
Can I check the status of my order online?
How do I change or cancel my order?
Why did the pricing change on my favorite coffee?
What are your terms of service?

Product Inquiries

I have food allergies. How do I find out whether your coffees are safe for me?
Can I choose what type of grind I'd like?
How are your coffees decaffeinated?
What coffees do you have available in decaf?
What coffees do you have that have a lower acidity?

Returns

What is Berres Brothers' return policy?

Security

Is the credit card information I submit secure?
What is Berres Brothers' privacy policy?

Sending a Gift

How do I have a gift order shipped to another address?
How do I include a gift message?
How can I check the status of a gift order placed online?
How can I view my gift recipients?

Shipping

What shipping options are available?
How are shipping charges determined?
Can an order be shipped to an APO/FPO or PO Box address?
Can I ship to Hawaii and Alaska?
Can I ship to multiple addresses?

 

 


Gift Certificate

Can I purchase or redeem a gift certificate online?
Yes. We have both paper (mail) and electronic gift certificates (email) available. If you'd like to order one now, click here.

How are gift certificates shipped?
Paper gift certificates are shipped through the United States Postal Service, postage is complimentary.

Is there an expiration date on the certificate?
Your gift certificate is valid for one year from the date of purchase.

Can I add onto the balance of an existing gift certificate?
No.

Can a gift certificate be exchanged for cash?
No.

What if I lose a gift certificate or would like to know my balance?
Contact us at 800-233-5443 or email info@bbcoffee.com and we'll be happy to look it up for you.

Are Online gift certificates interchangeable with the Café/Retail Store?
No.

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Ordering

What forms of payment are accepted for online purchases?
Gift certificates, Discover, MasterCard and VISA.

How do I change or cancel my order?
Contact us at 800-233-5443 or email info@bbcoffee.com and we'll be happy to make changes to your order.

Will I be notified if pricing changes on products I order?
Our products and shipping charges are subject to change without notice.

What are your terms of service?
Online resale is prohibited without prior Berres Brothers authorization;  that Berres Brothers does not accept or fulfill PO’s, and Berres Brothers’ terms supersede any purchasers’ terms unless Berres Brothers provides written acknowledgment that a purchaser’s terms are accepted.

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Product Inquiries

I have food allergies. How do I find out whether your coffees are safe for me?
All of our coffees are gluten-free, but SOME of our flavored coffees do contain minimal traces of products linked to food allergies such as sulfites, corn and/or chocolate products. Not ALL of our flavored coffees contain these products, so please call 800-233-5443 or email info@bbcoffee.com and we'll check for you specifically.

Can I choose what type of grind I'd like?
Yes! We offer whole bean, drip, espresso and coarse grinds. Simply choose from the drop-down box before you place the coffee in your shopping cart.

How are your coffees decaffeinated?
We use two different decaf methods; the Sugarcane process and the European process. Our Caballo Columbian coffee uses the Sugarcane process and the following coffees use the European process; Awaken, Amaretto, Chocolate Caramel, Chocolate Raspberry, English Toffee, French Caramel Cream, Hazelnut Cream, Highlander Grogg, Irish Cream, Sea Salt Caramel, Southern Pecan Cream, Streusel Cake, and Vanilla Wave Grogg. If you have further questions, please call us at 800-233-5443 or email info@bbcoffee.com and we'd be happy to explain the European or Sugarcane process in depth for you.

What coffees do you sell that have a lower acidity?
Our Central and South American roasts are lower in acidity. Please call 800-233-5443 or email us at info@bbcoffee.com for more in-depth information.
(Columbian Low Acidity, Ethiopian Light Acidity and Flavored Coffees Mild Acidity)

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Returns

What is Berres Brothers' return policy?
If you are not completely satisfied with your purchase, Berres Brothers will replace, exchange or offer a refund for the product(s). Simply call 800-233-5443 or email info@bbcoffee.com Attn: customer service, and we'd be happy to make sure you are satisfied with your order.

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Security

Is the credit card information I submit secure?
When you make a purchase using the https://www.berresbrothers.com web site we want you to feel confident that any credit card information you provide will remain confidential. Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All information is stored on a secure server that is not accessible through the internet.

What is Berres Brothers' privacy policy?
Berres Brothers Coffee Roasters, Inc. respects the privacy of every individual who visits our web site and content pages (collectively, the https://www.berresbrothers.com web site). We will not collect personally identifying information about you, which includes, but is not limited to, your name, address, telephone number and e-mail address, unless you voluntarily submit it to us through one of our information collection forms, by e-mail or by other means.

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Sending a Gift

How do I have a gift order shipped to another address?
Once you begin the checkout process, you'll see a "Shipping Address" section". Enter the gift order destination address there.

How do I include a gift message?
You can enter it in the Notes section on the order screen and we will be happy to handwrite it on a card. You may also call 800-233-5443 and we'll be happy to take your order over the phone to include a gift message?.

How can I check the status of a gift order placed online?
You will need to have your order ID number which is displayed at the top of the order confirmation you received via email, your email address and password. Click here to check your order status now, or you can click the "Order Status" link at the top of the home page.

How can I view my gift recipients?
Once you've created an account, simply log on and click "View Addresses."

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Shipping

What shipping options are available?
We ship USPS and FedEx each business day (Monday–Friday). We only ship to P.O. Boxes via USPS. For more information on shipping, click here.

How are shipping charges determined?
Rates are determined directly via USPS and FedEx live data and include handling charges. Special rates apply for shipping to Hawaii, Alaska or outside the contiguous United States. If you have any other questions or have additional shipping needs, please call us at 800-233-5443 or email info@bbcoffee.com.

Can an order be shipped to an APO/FPO or PO Box address?
Yes, you may make this selection during online check out or by calling 800-233-5443.

Can I ship to Hawaii, Alaska or outside the contiguous United States?
Yes, we will ship the most economical way. Special shipping rates apply to shipments going to Hawaii, Alaska or outside the contiguous United States. Please call 800-233-5443 or email info@bbcoffee.com concerning any questions and we’ll make sure to get your order delivered accordingly.

Can I ship to multiple addresses?
No, orders are shipped to one address only. If you need to ship to multiple addresses, you will need to place separate orders.