We have offered the highest quality Arabica beans available since 1992, and take pride in offering an astonishingly smooth flavor in every cup! If you are not completely satisfied with your purchase made from Berres Brothers Coffee Roasters or its authorized resellers, please call 800-233-5443 or email info@bbcoffee.com, Attn: Customer Service, and we’d be happy to make sure you are satisfied with your order.