BB GUARANTEE

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Here at Berres Brothers, we pride ourselves on being in tune with our employees, our customers, and our community. To us, our commitment goes far beyond the standard view of customer service. We would much rather build lasting relationships than have one-off sales…think of us as the marathon runners, not the sprinters.

Quality Customer Service…what sets us apart? It’s our roots. Not unlike the trees that grow our beans, our company has deep roots, both in our community and in our belief that it’s the employees and customers that make and keep our business successful. After all, without you, there’d be no need for us. Building on that, we value the input of our employees because they are involved with both our customers and our products from start to finish.

If you receive a product that isn’t the high quality you’ve come to expect from Berres Brothers, let us know and we’ll replace it. If you order from our online store and receive a damaged product, please call right away! We want to know! We’re only human, and though we strive for the highest quality control possible, we do make mistakes. That being said, we’d also like to learn from, and correct, any mistakes that we might make so we can continuously improve our service to you.


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